During the COVID-19 health pandemic, Carers SA is fully committed to supporting South Australian carers (click here to learn more). If you need assistance during this time, please call us on 1800 422 737
Carers SA is closely monitoring the coronavirus (COVID-19) situation, the ongoing government response and the wide-ranging impacts it has on carers.
We will provide regular updates on our website, social media and eNews about relevant information and resources for carers.
Throughout this time Carers SA continues to provide services to carers.
We encourage any carer to contact us on 1800 422 737 if they need any assistance over this time.
First, and foremost, our team will be calling all carers who have had contact Carers SA over the last two years. The aim of these calls is to check on our carers’ health and wellbeing during this time:
Carers are welcome to call us anytime on 1800 422 737.
There are some changes to our services due to the impact of COVID-19. These changes are occurring to adhere to the Government regulations with respect to social distancing and to ensure our carers and the people they care for are safe.
Our phone based Carer Support Planners are available to support carers. This service is free and confidential, and available Monday – Friday 9am – 6pm, with professional counsellors available to talk through any concerns you may have. To access this telephone: 1800 422 737.
It is important to have access to accurate and up to date information during this health emergency:
COVID-19 resources in community languages
Several organisations have developed resources in a range of community languages:
SBS is providing news and information about coronavirus (COVID-19) is available below in 63 languages: sbs.com.au/language/coronavirus
Australian Government Department of Health:health.gov.au/resources/translated
The Settlement Council of Australia: scoa.org.au/sector-collaboration/sector-updates/covid-19-coronavirus-resources/
It’s normal to feel stress and worry when there is a health event happening in the community that is affecting people’s wellbeing. For information on coping and mental health support see:
For mental health support by phone and video in relation to COVID-19, contact the SA COVID-19 Mental Health Support Line by calling 1800 632 753, available 8.00 am to 8.00 pm, 7 days a week). This service can also provide follow-up calls.
The support line will be staffed from 8am to 8pm and can be reached at 1800 632 753.
More information can be found at sahealth.sa.gov.au/COVID2019
The Beyond Blue Support Service offers short term counselling and referrals by phone 24/7 and webchat on 1300 224 636 or visit:
The phone service has been activated to support South Australians whose wellbeing is impacted as a result of COVID-19 social distancing and self-isolated measures.
Vulnerable South Australians can opt to receive a free, daily potentially life-saving phone call checking on their welfare in response to COVID-19.
Specially trained Red Cross staff and volunteers will make the calls, asking clients questions including how they are coping and if they need medical or food supplies, as well as reiterating latest government health advice.
For further information telephone: 1800 188 071 or visit
For assistance in a mental health emergency, contact the mental health triage service – telephone 13 14 65 available 24 hours, seven days a week.
For further information this fact sheet outlines various Australian, government-funded online, telephone and app-based mental health services:
COVID-19: Managing Your Mental Health Online During COVID-19
NPS MedicineWise is funded by the Australian government to provide up to date information on the safe use of medicines in Australia, telephone: 1800 633 424 or visit:
Medicine Home Delivery Services to support the response to COVID-19
For further information: http://www.mbsonline.gov.au/internet/mbsonline/publishing.nsf/Content/Factsheet-TempBB
The Australian Government’s Treasury Department is the official site for the economic response. To access this go to
The Australian Government Department of Health has developed a fact sheet for the information and advice of older Australians in relation to COVID-19:
Dementia Australia has a range of information sheets on the COVID-19 virus. Visit:
The National Disability Insurance Scheme has information for participants and others telephone: 1800 800 110 or visit: ndis.gov.au/coronavirus/participants-coronavirus-covid-19
The NDIS Quality and Safeguards Commission has further resources telephone: 1800 035 544 or visit: ndiscommission.gov.au/resources/coronavirus-covid-19-information
The Every Australian Counts website have also set up a dedicated Coronavirus page for NDIS participants and carers.
The SA Council on Intellectual Disability has information for people with an intellectual disability sacid.org.au/useful-information