Five ways to be a smart shopper

It pays to do your research to be confident you are getting the best product or service for your needs before you buy something under the National Disability Insurance Scheme (NDIS). Here are some tips to help you make an informed decision.

  1. Ask questions and compare offers
    Asking questions will help you decide what kind of product of service you should buy or hire. Check what services are included and if there are any cancellation fees. If you need help, talk to someone you trust, such as a family member, friend, community organisation, advocate or other support network.
  1. Check their claims
    Sometimes a business or a salesperson may exaggerate the benefits of a product or service, or tell you that it does something it doesn’t do. If you have doubts about a claim, ask the salesperson for evidence to back up their claims. You can also seek advice from someone else. Remember, you have the right to say ‘no’ to a salesperson.
  1. Find out about the business
    Ask around, talk to other customers if you can, talk to your friends or support networks, search online and look at independent product reviews.
  1. Guard your details
    Be careful with your personal information such as bank, tax file number and pension or Centrelink information. Sometimes people will try to trick you into giving them your personal information so they can steal your money.
  1. Keep the paperwork
    Keep a copy of receipts, warranties and anything you sign. You will need these if problems arise with the product or service.

You have rights if something goes wrong
If something you buy does not work correctly, is not safe or doesn’t meet the promises made about their condition, performance and quality then you have the right to ask for a repair, replacement or refund. You have these rights regardless of whether you use your money, NDIS or state government funding.

Contact the business and ask them to fix the problem. You will need to show proof the purchase – e.g. a receipt, bank or credit card statement. If the business refuses to help, contact Consumer and Business Services for advice on 131 882.

For more information
See more information about your rights when buying disability goods and services, including an educational video on how to shop smart and use your rights.