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Quality Assurance

Carers SA has achieved Certificate level accreditation of Australian Service Excellence Standards (ASES), which is an internationally accredited quality improvement program initiated by the Department of Human Services. This demonstrates our commitment to quality service delivery.

The Australian Service Excellence Standards (ASES) aims to help organisations improve business practices and client services. It does this through:

  • a set of community service standards, and
  • a program of support.

ASES helps organisations identify a pathway to accreditation and the building blocks they need on specific topics.

Accreditation generates:

  • greater public confidence:
  • improved efficiencies and work processes
  • access to more funding opportunities and
  • a more stimulating workplace culture for staff who feel more empowered, involved and satisfied.

Accreditation benefits consumers, staff, board members, managers and funding bodies.