National Relay Service (Deaf/hard hearing)

If you are deaf and/or find it hard hearing or speaking with people who use a phone, the National Relay Service (NRS) can help you.

  • Anyone who uses NRS to make calls, needs to register as an NRS user. You can do this by visiting the website National Relay Service
  • Except for calls made through Video Relay, the NRS is available 24 Hours a day, every day. To make a relay call through the NRS all you need to do is contact the NRS and ask for the number you want to call: NRS call numbers

A call through the NRS lets you communicate with a hearing person who is using a phone even if you can’t hear or don’t use your voice. The NRS has specially trained staff called Relay Officers who help with every call. Depending on the type of call, a Relay Officer will change voice to text or text to voice and AUSLAN to English or English to AUSLAN. Relay officers stay on the line throughout each call to help it go smoothly, but don’t change or get in the way of what is being said. Depending on your hearing and speech, and equipment you have, you can choose from one or more relay call types.